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Interactive LED Panel Assistance

TheSlagHeapTheSlagHeap
edited November 2013 in Other kit and product support

Hello EMS,

 

We recently purchased one of your interactive LED boards and are having an issue. We followed all the directions and when we turn it on, all the LEDs light up but never dim. They just stay lit the whole time. We checked the IR diodes with a video camera and they are lit while the photo diodes are not.

Any suggestions?

 

Let us know.

 

Thanks,
Chris

Comments

  • Lenore EdmanLenore Edman
    Hi Chris,
    Assuming you got the kit version (if not, please correct me) did you insert the chips in the sockets?
    Lenore
  • Lenore EdmanLenore Edman
    Also, what are the specifications of the power supply you are using?
  • TheSlagHeapTheSlagHeap
    Yes we did get the kit version. We have all 4 chips inserted. The power supply we are using is 24V/1A.
  • TheSlagHeapTheSlagHeap
    Any thoughts Windell or Lenore?
  • Lenore EdmanLenore Edman
    Are your chips inserted fully into the sockets in the correct orientation? Is your power supply regulated and does it have a center positive plug?
  • Windell OskayWindell Oskay
    Also, check the orientation of the phototransistors and the two diodes.  Any of those backwards would cause this condition.
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