Failed to connect to EggBot. :(

hoohee

Hi,

I am trying to make my first plot and I keep getting this error message.  I tried "Check EBB Version" and get the same error.  I am running:

mac OS Sierra 10.12.2

Inkscape 0.91

EggBot2.7.1._Mac

with EBB v2.3

The usb light is blinking, the power light is on and I've tried both USB ports on my MacBook Pro.

Help...

Windell Oskay

I'd advise trying without the power supply plugged in until that you've established contact. Try a different USB cable as well, if you have one. 

One other thing that you can try is to open up a terminal and try ls /dev/cu.usbmodem* , to see if the EBB is registering there.

If this is for one of our EggBot kits and you still can't establish contact, please contact customer service directly-- it might be worth the effort to send it back to us for diagnosis/repair.

hoohee

Thanks Windell, it was indeed the cord.  Will email customer service anyway because I did buy a kit and the cord they sent did not work.

Windell Oskay

Great-- glad that you were able to find the issue. (And yes, we'll send you a replacement if you contact customer service.)