New Setup Not Working - Troubleshooting Help

edited March 30 in AxiDraw

I have just received and setup my AxiDraw V3 and having some issues getting it working. 

I am using mac and software installed perfectly fine. Power adaptor and USB plugged in fine. I get a flashing green light for USB connection. I have the 3 pin motor cable connected to the EBB Control Board just like the instructions show.

The issue is that im not getting any response from the pen holder motor arm. I am trying to set the 'Toggle pen between up, down' in the control menu. The instructions say every time you click 'apply' the motor arm should move, but im not getting any movement.

Is there some other things i can try to see if i get a response from the the motor?


  • If it's not moving, that may indicate some kind of damage in shipping. The first thing to check is to make sure that the pen holder can be lifted freely, and that it falls again under its own weight. If it does not, then the pen lift motor will not be able to move it either.

    Second, double check that the connector is in the correct three pins and correctly oriented. 

    Third, try disconnecting the motor connector, and see if movement is working OK otherwise. If it is not, then the problem may be with the power supply.
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