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Failed to connect to EggBot. :(

hooheehoohee
edited January 2017 in Egg-Bot
Hi,

I am trying to make my first plot and I keep getting this error message.  I tried "Check EBB Version" and get the same error.  I am running:

mac OS Sierra 10.12.2
Inkscape 0.91
EggBot2.7.1._Mac

with EBB v2.3

The usb light is blinking, the power light is on and I've tried both USB ports on my MacBook Pro.

Help...

Comments

  • Windell OskayWindell Oskay
    I'd advise trying without the power supply plugged in until that you've established contact. Try a different USB cable as well, if you have one. 

    One other thing that you can try is to open up a terminal and try ls /dev/cu.usbmodem* , to see if the EBB is registering there.

    If this is for one of our EggBot kits and you still can't establish contact, please contact customer service directly-- it might be worth the effort to send it back to us for diagnosis/repair.
  • hooheehoohee
    Thanks Windell, it was indeed the cord.  Will email customer service anyway because I did buy a kit and the cord they sent did not work.
  • Windell OskayWindell Oskay
    Great-- glad that you were able to find the issue. (And yes, we'll send you a replacement if you contact customer service.)
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