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On the IX board (for both the Menorah Kit and the Larson Scanner), there are 9 LED locations each of which is connected in series with a single resistor.
If you're using red or yellow LEDs, each takes about 1.7 V, so each location could potentially…
That's surprising, but not completely unheard of-- I'm glad that you were able to identify the issue. If you haven't already, please verify that the IC really is the issue by swapping it into the other menorah.
Yes, we do sell replacement component…
It sounds like your machine may have been bumped pretty hard during shipment. Please contact us directly (by e-mail or our contact form) so that we can ask some follow-up questions, and see how extensive the issue is. (There may be a simple adjustme…
Hi Hugh,
Yes, that certainly could explain it. As it says on both the product pages and in the documentation, Octolively requires a regulated 5V power supply. A regulated power supply typically keeps the output voltage within about 1% of the nomin…
I'm glad that you were able to make that work. If you do change your mind and would like the replacement buttons anyway, please don't hesitate to contact us.
No, that doesn’t look right— that appears to be a kitting error. Please contact customer service directly and we can send you replacements. In the mean time, if you like, you should be able to trim the buttons down a little using clippers; the sam…
It's a work in progress, and is undergoing regular revisions. It's available in private beta to AxiDraw users; please contact us with your serial number to request the latest build.
That very much sounds like a soldering issue, but it could also be an issue of a loose component -- for example a chip not fully seated in a socket. To start debugging, it would be helpful to try to reason from what the exact behavior is. For exampl…
The first question is whether the power supply is still working. Try measuring it directly, to see what it's actually outputting.
As to the solution, that depends a great deal on what is wrong. If the power supply is damaged, you'll need to replace…
If the pen-lift motor is not responding at all, then if (1) the XY motion is working correctly and (2) the cable is plugged in, it is likely that the motor itself has physically failed. We'll follow up through your other message about getting you a …
If these are traditional RGB 5050 LEDs -- with two pins for each LED element and no built-in controller chip -- then there isn't any one particular quick and easy way to do it. Rather, you're now in the territory of microcontrollers, and individuall…
Yes, that is the correct source image.
This was not made by StippleGen, but with a similar program that we have written in Processing, which creates "string art" style drawings like that. We have not yet released the software -- we are still tweaki…
You are absolutely welcome to post things like that here, including any appropriate links (thank you for asking). I think that the forum does still disallow image uploads, though.
There's rarely a compelling reason to checking for DST more than onc…
In our experience, 8 out of 10 times, something like this is caused by a poor solder joint. If you can't find the problem in the first pass, please let us know and we can make some additional suggestions.
Try to (gently) rock out one or two of the LED modules-- if you can swap two of them, that should be able to confirm for you whether it's the LED module or the board.
Since all of the segments are out, it would certainly suggest that it's not the L…
The AxiDraw is an A4/Letter size plotter. It is not designed for plotting larger things. We are considering an extended X-rail version -- please contact us directly through our contact form if you're potentially interested in that -- but the Y does …
Please read the answer above about .ps and .eps files. You do not necessarily have to import into Inkscape-- there are various ways to drive the AxiDraw including a low-level serial interface. Printing directly from within Illustrator is not support…
Native parsing is done from the SVG file format, and people often start with files in one of those three formats. However, the answer in general is "It depends on what's in the file."
The AxiDraw is a pen plotter. Its sole function is to plot vecto…
I don't know enough about the environment that you're working with here to make any informed guesses as to what the issue is. However, my instinct would be that a function named something like "writeLine" (as opposed to "write") would have a built-i…
There is not separate timing used for the QB command-- if timing is working correctly for other commands, it should work there. You might try checking the EBB Command Set Documentation as your reference on what exact characters it should send back.
The svg file is directly "handed" to the python script. It is not modified, so far as I know.
If the QB command works differently than on our hardware, there must be some difference in how it's implemented. If it was genuinely identical, it would …
I don't have experience with this chip, but if it's giving an output, then you may have a different peripheral having control of that pin.
You'll also need to make sure that your MUX settings selects AIN0.0 to be active (rather tan AIN0.1), and tha…
No, that's not normal at all. If it's been doing this since your first plot, it sounds like your machine may have had some damage in shipping, or perhaps there is a problem with the power supply. Please contact customer support directly so that we c…